At Optum Health DBA Red Lion Clinic, we are committed to providing high-quality care and ensuring a seamless experience for our patients. This Fulfillment Policy outlines our procedures for orders, shipping, cancellations, returns, and refunds.

1. Order Processing

All prescriptions are processed after a medical consultation and approval by a licensed provider. Once approved, prescriptions are sent to one of our licensed compounding pharmacy partners for fulfillment.

2. Shipping & Delivery

We offer nationwide shipping via trusted carriers.Typical delivery time is 3–7 business days from the date the prescription is processed.Shipping confirmation and tracking details are sent via email.Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect address information.

3. Cancellations

If you need to cancel an order, you may be eligible for a full refund

if the prescription has not yet been processed or shipped

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To request a cancellation, please contact us immediately:

Email: [email protected]: 623-254-4948

All cancellation requests are reviewed by our clinical and administrative teams. We cannot guarantee cancellation once the prescription has been sent to the pharmacy for fulfillment.

4. Returns

Due to federal regulations, prescription medications cannot be returned once they have been dispensed or shipped. For this reason, we do not accept returns under any circumstances

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If your order arrives damaged or there was an error with your shipment, please contact us right away. We will assist you on a case-by-case basis.

5. Refund Policy

Once a prescription has been approved and sent to the pharmacy, it is non-refundable, as medications cannot be revoked or resold.If a prescription has not yet been processed or shipped, you may be eligible for a full refund.For shipping issues (e.g., lost or damaged packages), we will work with the pharmacy and carrier to resolve the issue and may issue a refund or replacement when appropriate.

6. Chargebacks & Disputes

If a patient initiates a chargeback or payment dispute, we reserve the right to suspend future services until the issue is resolved. If the dispute is found valid, we will issue a refund as applicable per this policy.

By purchasing from Red Lion Clinic, patients acknowledge and agree to this Fulfillment Policy. We may update this policy at any time—please refer to our website for the most current version.